Customer Service Representative (m/f/d)

• Provide professional support and assistance to our national and international customers;
• Process, manage, and monitor customer orders from receipt to delivery;
• Coordinate delivery schedules with customers, production, and logistics departments;
• Handle customer complaints and process credit notes where required;
• Maintain and update customer master data;
• Communicate with freight forwarders, logistics partners, and internal departments;
• Support the continuous improvement of customer service processes and workflows.

• Completed commercial apprenticeship, business administration qualification, or a comparable degree;
• Ideally, initial experience in customer service, sales support, or order processing;
• Strong customer and service orientation;
• Structured, accurate, and independent working style;
• Excellent communication and teamwork skills;
• Good knowledge of Microsoft Office applications and experience with ERP systems;
• Fluent German and English language skills, both written and spoken.

We offer you a long-term perspective in a growing company with a diverse and stimulating work environment. You will have the opportunity to contribute your expertise, work with modern equipment, and further develop your professional skills. As a family-owned company, we value flat hierarchies, short decision-making processes, and strong teamwork, while supporting your personal and professional growth. In addition, we offer:

• Competitive salary and attractive social benefits (e.g. capital-forming benefits and company pension schemes through salary conversion);
• 30 days of annual vacation plus vacation pay;
• Standard five-day work week;
• Attractive overtime compensation, either as additional pay or time off in lieu;
• Individual development opportunities and internal career planning;
• Provision of work clothing and safety shoes where required;
• Laundry allowance;
• Job bike leasing;
• Fresh fruit available daily;
• Recreational allowance benefits;
• Corporate benefits program;
• Occupational health management initiatives.

Joh. Sieben GmbH is a dynamic medium-sized plastics processing company based in Heinsberg, Germany. With around 100 dedicated employees, we are proud to manufacture high-quality plastic packaging solutions for well-known customers. Our expertise lies in Extrusion Blow Molding (EBM) and Injection Stretch Blow Molding (ISBM), serving exclusively B2B markets.

Our products are primarily used in the cosmetics industry, food sector, and by manufacturers of chemical and technical cleaning and household products.